Shipping policy

Shipping Policy

At Boot Depot, we strive to provide our customers with accurate shipping estimates and reliable delivery services.

We maintain inventory at our Main Warehouse and work with a network of authorized suppliers to offer a wide selection of footwear and accessories.

Shipping times vary depending on product availability and warehouse location. Please review the information below before placing your order.

1. Warehouse Availability & Shipping Times

Our product pages display inventory availability at two warehouse locations: Main Warehouse and Secondary Warehouse.

Main Warehouse — Ships in 1–2 Business Days

Products available at our Main Warehouse typically ship within 1–2 business days of your order being placed.

Orders received after our daily processing cutoff, on weekends, or on statutory holidays may begin processing on the following business day.

Secondary Warehouse — Ships in Approximately 1–2 Weeks

Products available at our Secondary Warehouse are stocked at one of our authorized supplier locations.

When you order a product from our Secondary Warehouse, it must first be transferred from our supplier to Boot Depot before being shipped to you.

Most Secondary Warehouse orders ship within approximately 1–2 weeks, depending on the brand, supplier availability, and processing times.

These estimates account for the time required to obtain the product from our supplier and prepare it for shipment from Boot Depot.

Because supplier processing and transportation times vary, some orders may take longer than the estimated timeframe.

Important Information About Shipping Estimates

Shipping times are not the same as delivery times.

The estimated shipping timelines above represent the time required for your order to leave Boot Depot.

Once your order has shipped, additional carrier transit time will apply based on your delivery location and the shipping service used.

All shipping timelines are estimates and are not guaranteed.

While we work closely with our suppliers to maintain accurate availability information, unexpected inventory shortages, backorders, or shipping delays may occasionally occur.

If an unexpected delay affects your order, we will make reasonable efforts to notify you and provide an updated shipping estimate or discuss available options.

2. Order Processing

Our daily order processing cutoff is 2:00 PM Eastern Time (ET).

Orders placed after this cutoff may begin processing on the following business day.

Business days are Monday through Friday, excluding applicable statutory holidays.

Please note that placing an order does not guarantee immediate shipment, particularly for products stocked at our Secondary Warehouse.

If you require an item by a specific date, we strongly recommend contacting us before ordering so we can confirm current availability and discuss possible shipping options.

3. Canadian Shipping Rates

Boot Depot offers standard ground shipping to eligible destinations throughout Canada.

Orders of $100.00 CAD or more:

FREE standard ground shipping.

Orders under $100.00 CAD:

$20.00 CAD flat-rate ground shipping.

Orders are shipped using Canadian ground transportation services selected by Boot Depot based on destination, carrier availability, and shipment requirements.

Standard shipping does not include guaranteed delivery dates or weekend delivery.

Shipping Exceptions

Certain products or destinations may be subject to additional shipping charges.

These exceptions may include:

  • Oversized or unusually heavy products.

  • Products requiring specialized freight services.

  • Remote or difficult-to-service delivery locations.

  • Certain destinations in Yukon, Northwest Territories, and Nunavut.

If additional shipping charges are required, we will contact you before proceeding with the shipment.

If you do not wish to proceed with the additional charges, you may cancel the affected order for a full refund.

5. Expedited Shipping

All standard Canadian orders are shipped using ground transportation services.

If you require expedited shipping, please contact us at info@bootdepot.ca before placing your order.

Expedited shipping may be available depending on product availability, warehouse location, and delivery destination.

Additional charges may apply.

Please note: Expedited carrier shipping does not reduce the time required to obtain products from our Secondary Warehouse.

6. Shipping to the United States

Shipping to the United States is temporarily suspended.

Due to uncertainty surrounding import duties, tariffs, and cross-border shipping costs, we have paused U.S. shipments to help prevent unexpected charges for our customers.

7. Delivery Confirmation & Signature Requirements

Certain shipments may include carrier-provided delivery confirmation, including photographic proof of delivery where available.

If you would like your order shipped with a signature requirement, please contact us at info@bootdepot.ca before your order is processed.

Signature services must be confirmed by Boot Depot before shipment and are subject to carrier availability.

Requests received after an order has been processed or dispatched may not be accommodated.

8. Lost, Stolen, or Damaged Shipments

If your shipment is lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible at info@bootdepot.ca.

We will review the shipment details and work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Customers are responsible for providing accurate shipping information and are encouraged to select a secure delivery location.

Delivery issues will be reviewed individually and handled in accordance with applicable consumer protection requirements.

9. Shipping Delays & Supplier Availability

Although we make every reasonable effort to meet our estimated shipping timelines, delays may occasionally occur due to circumstances beyond our control.

These may include supplier processing delays, unexpected inventory shortages, transportation disruptions, weather conditions, or carrier service interruptions.

Products listed as available at our Secondary Warehouse are subject to supplier inventory confirmation.

If a product becomes unavailable or experiences an unexpected delay, we will make reasonable efforts to contact you and discuss the available options.

10. Returns & Exchanges

Boot Depot accepts eligible returns of new, unworn footwear and accessories within 14 days of delivery, subject to our Refund Policy.

A 15% restocking fee applies to eligible non-defective returns.

Returned products must be unused, in their original condition, and accompanied by their original packaging.

Return shipping costs are generally the customer's responsibility unless otherwise required by applicable law or addressed under our Refund Policy.

To request a return or exchange, please contact us at info@bootdepot.ca.

For complete information regarding returns, exchanges, exclusions, refunds, and cancellations, please review our Refund Policy.

11. Contact Us

If you have questions about product availability, estimated shipping times, or an existing order, please contact us.

Boot Depot

Email: info@bootdepot.ca

Phone: 1-800-990-8770

Customer Service Hours:

Monday–Friday, 9:00 AM–5:00 PM Eastern Time