Refund policy

Return Policy

At Boot Depot, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Returns

  • Items may be returned within 14 days of delivery in new, unused condition and in their original packaging.
  • You must provide proof of purchase (a receipt or order confirmation) for all returns.
  • The buyer will pay the return shipping, and depending on the reason for the return, could be reimbursed by Boot Depot.

Restocking Fee

  • For returns that do not fall into the defective or damaged category, a 15% restocking fee will apply.

Refunds

  • Refunds will be processed once the returned item has been received and inspected.
  • We’ll issue refunds to your original payment method. Shipping costs are not refundable.
  • Please allow 3 to 7 business days for the funds to reach your account.

Exchange Policy

  • Didn't get the right fit? Boot Depot accepts exchanges on all unworn boots within 14 days of purchase.

Exclusions

  • Used, damaged, or opened items that are not due to our error cannot be returned.
  • Clearance, final sale, or special-order items are not eligible for return.

How to Start a Return

To initiate a return, please contact our customer support team at 1 (800) 990-8770 or info@bootdepot.ca with your order number and details. We will provide you with instructions on how to return your item.

Additional non-returnable items: 

Gift cards

Return Address

Boot Depot
6833 Highway 62 North
Belleville ON. Canada
K8N 4Z5

Cancellation Policy

At Boot Depot, we understand that sometimes plans change. If you need to cancel an order, we’ll do our best to make the process simple and fair.

Cancellations

Orders may be cancelled prior to shipment.

Once an order has shipped, it is subject to our Return Policy.

Cancellation Fee

Orders placed from our Main Warehouse A: No cancellation fee will apply.

Orders placed from any other warehouse: 15% cancellation fee will apply.

If the cancellation is due to our error (incorrect stock availability, wrong product listing, etc.), no cancellation fee will be charged.

Refunds

Refunds will be processed once the cancellation has been confirmed.

Refunds will be issued to the original payment method.

Please allow 3 to 7 business days for the funds to reach your account.

How to Cancel an Order

To cancel an order, please contact our customer support team at 1 (800) 990-8770 or info@bootdepot.ca with your order number as soon as possible.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.